QUALITY APPROVALS

In 1995 we applied for registration to BS EN ISO 9002:1994 Quality Systems - Specification for production, installation and servicing.

Our certification body is ISOQAR who issued our certificate number 583/94 on 12th May 1995.

In October 2003 we achieved approval to the new standard EN ISO9001:2000

Our scope of registration is as follows: -

Stockist and distributor of electronic components with or without source lot traceability including software packages and the supply of integrated computer systems.

We have been the subject of periodic on-going assessments by ISOQAR since 1995 and our certification was renewed in October 2006.

QUALITY SYSTEM

QUALITY MANUAL

We have a Quality Manual which explains how our Quality System meets the requirements of EN ISO 9001:2000. A copy of the manual is available for customer review at our premises.

QUALITY PROCEDURES

Associated with the Quality Manual, we have a full set of Business Procedures which define what we do to manage our Quality System and our business.

IDENTIFICATION & TRACEABILITY

A batch traceability system is operated in our stores such that product received from approved 'lot traceable' suppliers is traceable back to source manufacturing batch even after shipment to customers.

CONTRACT REVIEW

All customer orders are subject to defined review procedures to ensure that the detail is correct and that any specific customer requirements are achieved.

CERTIFICATES OF CONFORMITY

A signed Certificate of Conformity is provided with customer consignments on request.

INSPECTION

Quality is ensured by defined inspection processes throughout the goods handling process from Goods In to Final Despatch. Product failing inspection is immediately segregated pending a disposition decision.

RETURNS AND COMPLAINTS

We run a full customer product returns service, each of which is logged and details recorded in an individual standard report format. Our Logistics Team are responsible for the tracking of returns, identifying the cause of the return and for ensuring corrective action is speedily concluded. The report is signed off by our Quality Management Representative only after completion of corrective action. Other forms of complaint and non-conformance with the requirements of our Quality System are similarly treated.

NONCONFORMANCE REVIEWS

Statistics and trends regarding the cause of the returns, complaints and other non-conformances are compiled for help in identifying where preventive action is necessary. Our Quality Manager reviews this data on a regular basis and reports to our Management Team if their attention is required. In any case, the data is reviewed at our Quality System Management Review Meetings which occur six-monthly.

AUDITS

All our Quality System elements are audited at least once per year by an external agency. All the critical business procedures are audited twice per year. Audit reports are compiled with corresponding Deficiency Reports, with corrective actions identified to any problems found. Deficiency Reports are signed off by the Quality Manager only after all corrective action is complete. The Audit Reports constitute a major input the Annual Assessment Audit conducted by our Certification Body ISOQAR.

CALIBRATION

All measuring equipment is regularly checked and certified calibrated to National Standards by an external contractor. Records are maintained for each item, of history and calibration due dates.

ELECTROSTATIC HANDLING

All handling of product during the package opening and repacking processes is carried out on antistatic protected benches by operatives wearing earthed wrist straps.

CUSTOMER INSPECTION

Customer visits to review our Quality System in operation are welcomed by arrangement.

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COMPUTER SYSTEM

Sequoia Technology Ltd. installed SAP during the early part of 1999. All critical business procedures (Sales Order Processing, Asset Management, etc.) are integrated around the SAP system and all staff have received training on the use of its extensive functionality. All hardware and software is located in Spencers Wood.

SAP is the world's largest supplier of business software and is the 4th largest software company in the world. It has a turnover exceeding £2 billion, and a customer base exceeding 5000. SAP R3 is fully Y2K compliant.

Our Computer Hardware/Software systems are managed and maintained by a professional external contractor.

Data records are routinely backed up and stored in such a way that recovery of our business in the event of serious collapse would be guaranteed and relatively fast.

Quality Policy

We seek to earn the reputation as the best UK Distributor of Silicon, Wireless, Sensors and Display components for the immediate and long-term benefit of our customers and our staff. Sequoia Technology is committed to achieving and maintaining this standard of excellence using the Management System described in our Quality Manual which meets the requirements of EN ISO 9001:2000. We will measure and analyse our performance as experienced and perceived by our customers. From this information we will further identify Quality Objectives which will be targetted and measured in order to continually improve the effectiveness of our Quality System. It is part of the Company's training program that this policy is understood, implemented and maintained at all levels in the organisation.

Sequoia Technology is committed to achieving and maintaining this standard of excellence using the Quality Management System described in our Quality Manual which meets the requirements of EN ISO 9001:2000.

We will measure and analyse our performance as experienced and perceived by our customers. From this information we will further identify Quality Objectives which will be targetted and measured in order to continually improve the effectiveness of our Quality System.

It is part of the Company's training program that this policy is understood, implemented and maintained at all levels in the organisation.

Mr N Lidington, Managing Director, September 2007

Environmental Policy

Sequoia Technology is an environmentally aware company. As a distributor not manufacturer, we are not accredited to any formal environmental standard. However, we take our responsibilities to the environment seriously for the benefits of all today, and for future generations.

Our culture is to use nature's resources wisely and to minimise waste by internal recycling and reuse wherever possible. We will comply with our local council's recycling policy, segregate our refuse accordingly and enable the collection of materials for recycling which otherwise would have been destined for landfill.

Our waste is principally packaging and paper products:-

Packaging from incoming deliveries is used for outgoing shipments where suitable. Polystyrene chips, boxes and IC tubes (whose anti-static suitability is proved) are reused. We purchase second-hand IC tubes/trays (again whose anti-static suitability is proved). We also use shredded paper from office waste.

Paper usage is minimised by the use of electronic transmission of documents and data sheets where possible. We source paper for printing with a high recycled content. We use recycled toner cartridges in our printers and return them to the supplier for further recycling.

We recycle all unused boxes, cardboard and paper via internal and external bins for regular collection by our refuse collectors.

This Environmental Policy will be reviewed by our management regularly as part of our Quality System, in order to ensure that we continue to take advantage of new approaches to recycling and waste disposal as they become available